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Please Read: By ordering and purchasing, you are agreeing to the following Refund conditions.

Firestarter will provide a full refund for new customers if notified within 12 hours that the customer has changed their mind.  This does not apply to One Day Passes.  This is in addition to the statutory EU rules.

In the EU you have the right to return these purchases within 14 days for a full refund. You can do so for any reason – even if you simply changed your mind.

The 14-day "cooling off" period does not apply, among others, to:

  • online digital content, if you have already started downloading or streaming it

To request a refund, submit a ticket from this website.

Please note the rules for refunds and the EU rules apply to consumer purchases.  Refunds are not available for business to business transactions such as reseller credits or other transactions directly with a business.